Returns & Exchanges

return an item

Follow these steps for a simple return:
—Send an email to info@samuelmooremusic.co.uk to let us know that you wish to exchange or refund an item.
—Let us know your name, email address, the item you wish to return, the reason for return and if you want a refund or exchange.
—Post your goods back to us within 14 days including your name; a note is always nice.
—Any items must be sent back in saleable condition with their original packaging.
—Any items returned to us are at your own risk and expense, so we recommend using a recorded service as Samuel Moore is not liable for the costs of lost items.

Returns Address : Will be supplied upon request.

exchange an item

We can only replace items if they are defective or damaged.  If the item you want to exchange for is not available we will issue a refund.